Client-Centered Practice Fundamentals

This Switchboard webinar resource explores the foundations of client-centered practice in refugee and newcomer services. Participants learn how to place clients’ goals, strengths, and individual experiences at the center of service delivery while promoting autonomy, empowerment, and meaningful partnership. The training covers key principles of strengths-based, culturally responsive, and trauma-informed care, along with practical strategies for communication, goal-setting, referrals, and case management. Designed for frontline staff and supervisors, this resource supports more effective, respectful, and responsive services for refugees and newcomers.