Mapping Connections: Building Effective Resource Directories for Newcomer Communities

Switchboard is a one-stop resource hub for refugee service providers in the United States. With the support of the Office of Refugee Resettlement (ORR), we offer tools and materials, learning opportunities, research, and technical assistance on resettlement-related topics. From employment, education, and health, to monitoring and evaluation, Switchboard’s focus areas reflect real-world needs.

Effective resource maps transform scattered information into accessible, actionable knowledge. They highlight appropriate services, reveal gaps in existing networks, and foster collaboration between organizations. For newcomer communities, these tools can be the difference between isolation and community, between barriers and opportunities. This blog explores six innovative mapping projects that are changing how communities connect with vital resources. It also outlines how you can create and maintain a resource map for your own organization.