Talking with Newcomers About Artificial Intelligence (AI): A Guide to Building Trust and Confidence

This resource from Switchboard provides refugee-serving and immigrant-serving professionals with practical strategies for introducing and using artificial intelligence (AI) tools in service delivery. It covers topics such as informed consent, privacy, data protection, appropriate uses of AI, responding to client concerns, and building trust through transparent communication. The guide includes sample scripts, common client questions, and a real-world case scenario to help providers confidently discuss AI-assisted translation, information gathering, and other services while ensuring clients understand their options and maintain control over their personal information.