Trauma-Informed Care: A Primer for Refugee Service Providers

This Switchboard information guide introduces the core concepts and practices of trauma-informed care (TIC) for refugee service providers, case managers, and others working with newcomer populations. The resource explores how trauma can affect individuals throughout the migration journey, including pre-flight experiences, displacement, and resettlement. It outlines key trauma-informed principles such as safety, trustworthiness, collaboration, empowerment, and choice, while offering practical guidance for creating supportive, culturally responsive services that promote healing, resilience, and successful integration.